Policies & T&C

At M.O.N.O., your privacy is important to us.

We collect basic personal information such as your name, email address, phone number, and shipping address solely to process your orders and provide a seamless shopping experience.

Your information is used only for:

• Order processing and fulfillment
• Customer support and communication
• Improving our services and customer experience

We do not sell, rent, or share your personal information with third parties for marketing purposes.

All customer information is stored securely and handled with appropriate measures to protect against unauthorized access.

By using our website, you consent to the collection and use of your information in accordance with this Privacy Policy.

For any questions regarding your personal data, please contact us at: info@monoofficial.com

By accessing and using the M.O.N.O. website, you agree to the following terms and conditions:

• Product prices and availability are subject to change without prior notice.
• We strive to display product colours and details as accurately as possible; however, actual colours may vary slightly due to screen settings and photography lighting.
• M.O.N.O. reserves the right to refuse service, cancel orders, or limit quantities at its sole discretion in cases of suspected fraud, misuse, or violation of our policies.
• All content, images, designs, logos, graphics, and trademarks displayed on this website are the exclusive property of M.O.N.O. and may not be copied, reproduced, distributed, or used without prior written permission.

We offer exchanges subject to the following conditions:

Eligibility for Exchange

• Product must be unused, unworn, and unwashed.
• Original tags and labels must remain attached.
• Product must be returned in its original packaging.
• Product must be free from stains, odours, alterations, or damage.
• Exchange requests must be raised within 7 days of receiving the order.

Customers are responsible for arranging and shipping the product back to us for exchange. Once the returned item is received and passes our quality inspection, the exchange will be processed.

Sale & Promotional Items

Sale, discounted, promotional, clearance, or special offer products are considered final sale and are not eligible for exchange, return, refund, or store credit.

We encourage customers to carefully review product descriptions, measurements, and size guides before purchasing items offered under any sale or promotional event.

In the unlikely event that a sale item is received in a damaged, defective, or incorrect condition, customers must notify us within 48 hours of delivery at customercare@monoofficial.com along with clear photographs and order details for review.

Exchange Approval

M.O.N.O. reserves the right to reject exchange requests if the returned product does not meet the above eligibility criteria.

Refund Timeline

In cases where a refund is approved, the amount will be processed within 10–15 working days after successful inspection and approval.

At M.O.N.O., every piece is thoughtfully designed with premium fabrics and signature built-in features and undergoes rigorous quality checks before dispatch.

To maintain product hygiene, quality standards, and garment integrity, we currently do not offer returns for reasons such as change of mind, personal preference, or sizing concerns.

For hygiene reasons, products featuring built-in bust pads, integrated shorts, intimate lining, or similar built-in garment components are not eligible for return once delivered, except in cases of manufacturing defects, damage in transit, or incorrect product delivery.

We encourage customers to carefully review the size guide and product details before placing an order. Should you require assistance, our team will be happy to help you choose the most suitable size and style.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at customercare@monoofficial.com and we will be happy to assist you.

Orders cannot be cancelled once they have been successfully placed and confirmed.

We kindly request customers to review all order details carefully before completing payment.

• Orders are processed and dispatched after successful payment confirmation.
• Delivery timelines may vary depending on location, courier availability, and external factors.
• M.O.N.O. is not responsible for delays caused by courier partners, weather conditions, government restrictions, or other unforeseen circumstances.
• Tracking details will be shared with customers once the order has been dispatched.

For order-related queries, support, exchanges, or general assistance, please contact us at:

customercare@monoofficial.com

We aim to respond to all customer queries within 24–48 business hours.